Mission Contribution: To meet the mission of the agency by providing job search assistance for people seeking assistance including veterans, people with disabilities, walk-ins and others with barriers to employment or needing assistance to be successful.

Function:  To prepare people for employment and to develop job opportunities.

Essential Functions:

Provide world class customer service including effective communication with internal and external customers.

Markets the organization and program services in the community, to find employment and training opportunities, to recruit participants, and to inform the public about Goodwill services.

Develops employment and/or training opportunities by making cold calls to employers and assists participants with their job search and placement.

Conducts participant orientation and makes participants aware of all services provided by the agency and assists participants in accessing these services or makes referrals to other agencies as needed.

Develops and implements an Individual Career Plan (ICP) for each participant based upon needs, interests and barriers identified in the Needs Assessment and updates regularly.

Conducts job readiness, life skills, or basic skills instruction either individually or in a group classroom setting.

Provides job retention services including job coaching for those needing extra support to learn new job duties or to complete employment paperwork.

Networks with community agencies to locate outside referral sources that provide services needed by participants that are not provided by Goodwill.  (For example, housing, food, child care, mental health, counseling, drug treatment.)

Meets or exceeds individual and program goals and performance measures as established by the funding source, grant and/or supervisor.

Works as a team to assist or fill in for other program managers including travel to other community center locations within the region served as needed.

Provides linkages with other Goodwill programs including Medical Assistance, Education Services, Children’s programs, and Financial Education/Income Tax Preparation and/or may provide direct services in these areas as needed.

Maintains consumer files accurately, updating and reviewing open files a minimum of monthly.

Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations.

Conducts and documents follow-up activities with participants and employers and intervenes when necessary.

Enters in demographic and service information into the Goodwill database during the month of service.

Communicates regularly with supervisor and reports progress, problems and works as a team to help participants to meet their goals and to achieve program outcomes.

Identifies opportunities for expansion of services through grant opportunities and/or collaboration with other agencies or businesses.

Stays current on employment and special population issues and best practices by participating in on-going training and professional development opportunities including seminars, conferences, in-house training and through personal research.

Stays informed of community, agency, and program information through inter-office communications, and attendance at staff meetings.

Participates in a variety of community awareness and fundraising activities which promote the program, agency and/or the funding source under the direction of supervisor.

Regular attendance and adherence to hours of operation, as outlined in Goodwill’s policy, is required.

Acts as a positive role model for employees in all aspects of professional performance.

Observes all safety procedures and personnel policies and ensures compliance by participants.

Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

Must be able to work a flexible schedule including nights and weekends.

Must be able to interact cordially and productively with a variety of people.                             

Must be able to market Goodwill and explain the mission to the general public.               

Must be able to take initiative and make decisions with little supervision.

Must possess excellent organizational and communication skills.

Must be able to keep information confidential.

Must be able to maintain an effective working relationship with, and among employees.

Ability to function in a hectic work environment with occasional periods of high stress.

Must obtain and retain First Aid/CPR/AED certification and respond to and manage a first aid, choking or

sudden cardiac arrest emergency at the worksite according to Goodwill Safety Policies & Procedures.

Must have a valid driver’s license for at least 3 years, liability automobile insurance and be insurable through

the agency’s insurance carrier. 

Must be at least 21 years of age.

Experience and Education Requirements:

Bachelor’s degree plus two years of closely related experience preferred.

Five years of closely related experience may be substituted for a degree.

Proficiency in Microsoft Office, including Word, Excel and Outlook. 

Supervisory, teaching and training experience preferred

Experience working with people with barriers to obtaining and maintaining employment preferred

Physical Requirements:

Must be able to use hands, fingers and wrists, repetitively while using computer keyboard.

Working Conditions/Hazards:

Adequately lighted and ventilated building.   Frequent travel throughout the Gulf Coast area.                                        

Critical Performance Factors:

Customer Service and Image

Increase in services to the public

Job Placement Rate

Job Retention Rate

Employer contacts and relationships

Linkages with other community agencies

Positive relationship with referral sources and/or funders